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Understand togeli's Terms and Conditions

Our Terms and Conditions set out what you and togeli agree to when you open an account and play with us.

Account registration rulesDeposit and withdrawal proceduresData protection and privacy
Explore the Lobby Read FAQ
togeli Understand togeli's Terms and Conditions
HELP WITH YOUR TERMS

Get clarity on your account agreement

Team online

Live Chat

Our support team is available in your lobby seven days a week from 08:00 to 23:00 Jakarta time. They can walk you through any clause in our Terms and Conditions and answer questions about your account obligations.

Email Support

Send a message to our support address and we'll reply within 24 hours. This channel works well if you need a written copy of our terms, a confirmation of policy changes, or a detailed explanation in writing.

Account Settings

Open your account menu on the desktop site or app and tap 'Legal Documents' to view our current Terms and Conditions, privacy policy and any updates we've published since you joined.

YOUR RIGHTS AND SECURITY

How we protect your account under these terms

Account Verification

When you open an account, we verify your identity and contact details. This protects both you and us; once verified, you can deposit and withdraw without re-entering this information each time.

Data Retention

We store your account data—deposits, withdrawals, game history and messages—for the duration of your membership and for a period after closure as required by law. You can request details about what we hold via our support team.

Withdrawal Verification

When you request a payout to your DANA, OVO, GoPay or QRIS account, we verify the recipient details against your registration before we process it. This stops unauthorized transfers and keeps your funds secure.

Account Closure

You can close your account at any time through the 'Account' menu on desktop or mobile. Upon closure, any remaining balance is held according to our terms until you request a final withdrawal.

Dispute Resolution

If you believe a charge or withdrawal was made in error, contact our support team with your transaction ID. We investigate within 48 hours and respond with a resolution or next steps.

Policy Changes

If we update our Terms and Conditions materially, we notify you by email and display a notice in your account for 14 days before changes take effect. Your continued play means you accept the new terms.

Frequently asked questions about our terms

You have 14 days from the notification date to close your account without penalty. If you continue to play after the 14-day notice period, we consider you to have accepted the updated terms. You can close your account any time through the Account menu on desktop or tap 'Settings' on mobile, then 'Close Account'.

No. Your togeli account is personal and non-transferable. If you want to give access to a family member or friend, they must open their own account and verify their identity. Sharing login details breaches our terms and may result in account suspension.

Deposits via these methods are instant and processed in under one minute once confirmed. The minimum and maximum amounts are shown in the deposit screen. You must use a payment account registered in your name. Deposits are final and non-refundable once credited to your lobby balance.

Withdrawals to DANA, OVO, GoPay or QRIS are processed within 24 hours on business days. The actual credit time depends on your bank or payment provider. We verify every withdrawal against your registration details before sending it, which can take up to 4 hours during peak times.

Use the 'Forgot Password' link on the login page to reset it via email. We'll send a secure reset link to your registered email address valid for 30 minutes. You must complete the reset to access your account. This protects your balance and betting history from unauthorized access.

No. Our terms allow one account per person. Creating multiple accounts is prohibited and may result in all accounts being suspended and balances forfeited. If we detect duplicate accounts linked to the same identity, we'll close them and reserve the right to withhold any outstanding balance.

Our support team is available seven days a week from 08:00 to 23:00 Jakarta time via live chat in your lobby, or email us anytime. You can also view our full legal documents by opening the Account menu on desktop and selecting 'Legal Documents'. We aim to answer all inquiries within 24 hours.

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