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How we handle your privacy on togeli

Your account details, payment information and gameplay history stay secure with us.

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The data we hold and why

togeli Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with togeli, we collect your name, date of birth, phone number and email so we can confirm your identity and contact you about your account. Your payment details — the method you choose (DANA, OVO, GoPay or QRIS) and transaction history

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— are stored to process deposits and withdrawals. We also record your login device type, your play history and any chat messages you send through our support channels. This data helps us detect unusual activity, prevent fraud and comply with local rules where we operate. We
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hold this information for as long as your account is active, and for a period after closure to fulfil legal obligations. Access and eligibility to our platform depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about your privacy

Our support team handles privacy questions and data requests from 09:00 to 22:00 Jakarta time, seven days a week. You can reach us via live chat directly in your account lobby, by email, or through our contact form on the site. If you want to see what data we hold about you, request a correction, or ask us to delete your account information where permitted by local law, our team will guide you through the process.

Team online

Live Chat

Open your account lobby and click Support. Our team answers privacy questions between 09:00 and 22:00 Jakarta time daily.

Email Support

Send a data request or privacy question to our support address. We reply within 48 hours with the information you need.

Privacy Request Form

Fill out the data access or deletion form on our website to formally request your account information or request changes.

HOW WE PROTECT

Your account security and data rights

We encrypt your payment details the moment you enter them, so DANA, OVO, GoPay and QRIS transactions are protected in transit and at rest.

Encryption

Payment information is encrypted end-to-end. Your DANA, OVO, GoPay and QRIS data is never visible to our staff unencrypted.

Password Security

We hash your password with military-grade algorithms. No staff member can recover or reset it without your consent.

No Third-Party Sales

We do not sell, rent or share your personal information with marketing companies, data brokers or any external seller.

Cookie Control

Cookies track your session and preferences. You control them in your browser settings; disabling them may affect lobby functionality.

Data Retention

Account data is kept as long as you are active with us. After closure, we retain records for compliance, then delete personal details within 90 days.

Access & Correction

Request your full data record, corrections or deletions via our privacy form. We respond within 30 days of your formal request.

Privacy policy questions answered

Players in Surabaya and across Indonesia ask us about what happens to their data, how long we keep it, and whether they can delete their account. Below are the answers we give most often. If your question is not here, our support team is available daily from 09:00 to 22:00 Jakarta time.

When you close your account, we delete your personal information within 90 days where local law permits. We keep transaction records and payment history for compliance and fraud prevention for up to seven years, as required by regulations.

Yes. Use our privacy request form on the website or contact support via live chat. We'll send you a complete export of your account data, login history, play records and payment transactions within 30 days.

Payment details from DANA, OVO, GoPay and QRIS transactions are kept as long as your account is active, plus seven years for regulatory compliance. You can request deletion of stored card or wallet tokens at any time.

Your password is hashed using industry-standard encryption the moment you set it. No staff member can read or recover it. If you forget it, you reset it yourself via email — we never send passwords to anyone.

We use cookies to keep you logged in, remember your settings and detect fraud. You can disable cookies in your browser settings, but this may prevent the lobby from loading correctly or you from staying logged in.

Contact our support team immediately via live chat or email. We investigate data concerns within 48 hours. If you believe data misuse has occurred, we report it to relevant authorities where required by local law.

No. We do not sell, rent, trade or share your personal information with advertisers, data brokers or any external company. Your data is used only to operate your account, process payments and prevent fraud.

How we handle your privacy on togeli

How to contact us about your privacy

Live Chat

Email Support

Privacy Request Form

Your account security and data rights

Encryption

Password Security

No Third-Party Sales

Cookie Control

Data Retention

Access & Correction

Privacy policy questions answered

01 What happens to my account data if I close my account?

02 Can I request a copy of all the data togeli holds about me?

03 How long does togeli store my payment information?

04 Is my password stored safely, and can staff see it?

05 Does togeli use cookies, and can I disable them?

06 Who do I contact if I think my account data has been misused?

07 Does togeli sell my data to third-party companies?

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